After clicking 'Pay Now' at checkout and finalizing your order, we will do our best to accommodate any modification requests. However, we strongly recommend ensuring all information is accurate before completing your order. If changes are not possible after placing the order, you can still initiate a return or exchange once your order has been delivered.

After your order has shipped, you will receive an email with a tracking link. You can also log into your Notes + Narratives account to track your order directly from there.

If you need any additional assistance, feel free to contact our support team at support@notesandnarratives.com, and we’ll be happy to help you track your order.

If you ordered through our official online store, please get in touch with our Customer Support Team and provide the following information:

• Your name and email
• Order number
• The name or description of the item (if available)

Our team will take care of the issue as soon as possible.

If you ordered through our official online store, please get in touch with our Customer Support Team and provide the following information:

• Your name and email
• Order number
• The name or description of the item (if available)

Our team will take care of the issue as soon as possible.

If you've entered the wrong address during checkout, unfortunately, we are unable to modify the address once your order is placed. However, you might still be able to update your delivery details directly with the courier.

Here’s what you can do:

• If your order hasn’t shipped yet: Wait for the tracking email. Once you receive your tracking number, contact the courier and request an address update.
• If your order has already shipped: Reach out to the courier as soon as possible. They may be able to help redirect your delivery.

What happens if the order can’t be delivered?
If your order is undeliverable, the courier will return it to us. Once the parcel is back in our warehouse, a refund will be processed automatically. Be sure to monitor your tracking information for any updates.

Important:
If an incorrect address was provided and the package is delivered or goes missing at that location, we cannot offer a refund or replacement. Please double-check your information at checkout to avoid this issue.

No need to worry! Tracking numbers are usually updated by couriers every 24-48 hours, but sometimes there can be delays while your order is in transit.

If your tracking hasn’t been updated for a few days, your order is likely still on its way. However, if there’s no update for 14 or more business days, please reach out to our Customer Support team, and we’ll assist you further.

We deeply apologize for any inconvenience caused by this mistake. We understand how frustrating it is to have an item missing from your order, and we’re committed to resolving it promptly.

Please email our Customer Support team with the following details so we can assist you:

• Your full name and order number
• A photo of the package your order arrived in
• A photo showing all the contents inside the package

We're sorry to hear that your order is marked as delivered but hasn't arrived. Here are a few steps you can try:

• Check around your property – Couriers sometimes leave packages in discreet locations.
• Ask your neighbors – It’s possible the package was left with a neighbor for safekeeping.

If you still cannot find your package, please reach out to our Customer Support team with the following details:

• Your full name
• Shipping address
• Order number

Please note: All claims must be made within 7 days of the marked delivery date.

We design most of our pieces using premium 316L stainless steel, finished with either rhodium or 18k gold electroplating. Our jewelry is water and sweat resistant, ensuring it won’t tarnish or lose its shine. It’s also hypoallergenic, so you won’t have to worry about skin irritation or discoloration. For select rings, we use tungsten steel, celebrated for its exceptional durability and scratch resistance, along with the same water, sweat, and tarnish resistant qualities. Be sure to check the product descriptions for more details on the materials used in each piece.

For best care, we recommend removing your Notes + Narratives jewelry before entering saunas or steam rooms, as extreme temperatures may affect the finish.

Yes, our jewelry is absolutely suitable for everyday wear. At Notes + Narratives, we design most of our pieces using premium 316L stainless steel with rhodium or 18k gold electroplating, ensuring they are durable and resistant to water and sweat. This means your jewelry won’t tarnish or lose its shine, even with daily use. For select rings, we use tungsten steel, which is equally resistant to water, sweat, and tarnishing, while offering exceptional durability and scratch resistance. Additionally, all our pieces are hypoallergenic, so you can wear them comfortably without worrying about skin irritation or discoloration.

For best care, we recommend removing your jewelry before entering saunas or steam rooms, as extreme temperatures may affect the finish.

We do restock our items, but it's best to purchase while they're available, as our pieces tend to sell out quickly. To stay updated, we recommend signing up for stock alerts on the product page. This way, you’ll be notified as soon as the item is back in stock.

Yes, our Notes + Narratives pieces are crafted from high quality, durable materials, and all of our chains are water resistant. To maximize the longevity of your jewelry, we recommend minimizing exposure to harsh chemicals. If your pieces do come into contact with water, we suggest drying them promptly with a soft cloth.

Every Notes + Narratives product is designed to be water resistant, sweat resistant, and heat resistant, ensuring it can withstand the demands of everyday wear.

Yes, all our products are hypoallergenic. You can wear your Notes + Narratives pieces all day, every day, without worrying about rashes or skin discoloration.

At Notes + Narratives, we stand behind the quality and craftsmanship of every piece we create. Our Lifetime Warranty protects you against specific issues we guarantee won’t occur, and if they do, we’ll make it right.

We’ll replace your item or offer store credit if you experience:

Tarnishing or fading over time
Accidental breakage (within reason, see Fair Use below)

To request a replacement, just send a clear photo of the damaged item and your order number to support@notesandnarratives.com.

We’ll take care of it — no hassle, no questions asked.

*Please note: The Lifetime Warranty covers only the issues we specifically guarantee against. We cannot cover pieces that are lost, stolen, intentionally damaged, or damaged by a third party. If a photo of the defective item is not provided, the warranty becomes void.

We also have a fair use policy in place for our lifetime guarantee and reserve the right to deny claims if the policy is abused.

You have 30 days from the date your Notes + Narratives order is delivered to return any items you no longer want.

To qualify for a full refund, items must be returned in their original, unworn, and unused condition, including all packaging. If an item is returned damaged, used, or in an unsatisfactory condition, we will not be able to issue a refund. All returned items undergo a thorough inspection upon arrival.

For any refund or exchange inquiries, please reach out to us at support@notesandnarratives.com.

Currently, we are unable to offer free return labels. Please note that you are responsible for the returned items until they reach our facility. We strongly recommend obtaining proof of postage from your courier to ensure your return is tracked and traceable.

For any refund or exchange inquiries, please reach out to us at support@notesandnarratives.com.

Please email us at support@notesandnarratives.com with your name, order number, and the email associated with your purchase. Let us know the item you wish to exchange and the reason for the exchange.

Once we confirm the details, we’ll send you a return label for the exchange. After we receive the returned item, we’ll proceed with processing your exchange.

Please note that you are responsible for the cost of shipping. However, if the exchange is required due to an error or mistake made by Notes + Narratives, we will cover the cost of the exchange.

The timing of your refund depends on how quickly your returned items arrive and are processed by our team.

Refunds will be issued to the original payment method used for your purchase. Once we have processed your return, you’ll receive a confirmation email. Please allow up to 14 days for the refund to reflect in your account, although it often occurs much sooner.

Please note: The final refund amount will have the original shipping cost deducted, unless the refund is due to a faulty item or an error made by Notes + Narratives.

No, each return must be registered and sent separately. Combining multiple returns into a single package may delay the processing of your refunds, so please ensure each item is packaged individually.

Be sure to keep proof of postage for every return.

If your return is lost during transit and you cannot provide proof of postage, we will be unable to process a refund. However, if you have a valid tracking number or receipt, we will issue store credit for the return.

Please note: All delivery fees are non-refundable.

For international deliveries outside of the Canada, you may need to pay import duties or taxes when your package reaches your country. These charges vary depending on the destination and are the responsibility of the recipient.

While we understand this may be inconvenient, please note that Notes + Narratives has no control over these fees and cannot provide an estimate, as customs regulations and charges differ significantly from one country to another.

To avoid any unexpected costs, we recommend checking with your local customs office for information on potential fees before placing your order.

We ship worldwide, except to countries with restrictions, sanctions, or unreliable postal services. This includes places like North Korea and other regions where delivery cannot be guaranteed.

Yes, we do ship to P.O. boxes! Just enter your P.O. box information during the delivery section at checkout.

Unfortunately, discount codes, store credits, or gift cards cannot be applied after an order has been placed.

However, you can apply discount codes or store credits/gift cards easily during checkout. Simply enter them in the 'Enter Discount Code' section or the 'Gift Card or Discount Code' box available at various steps throughout the checkout process.

At Notes + Narratives, we provide a variety of discount codes to enhance your shopping experience. To ensure transparency and consistency, please review our discount code policy, especially during sales:

No Additional Discounts on Sale Items
Discount codes cannot be applied to items that are already on sale or discounted. These codes are exclusively for full-priced items.

Valid Only on Full-Priced Items
Discount codes are applicable to full-priced products only and cannot be combined with other promotional offers or discounts.

One Discount Code Per Order
You may use only one discount code per order. Combining multiple codes is not allowed.

Single-Use Discount Codes
Each discount code can be used only once and cannot be reused for future purchases.

Sale Items Over 40% Discounted
Items discounted by more than 40%, including during Black Friday, Boxing Day, Flash Sales, Cyber Monday, Canada Day, Easter, and other holiday promotions, are not eligible for refunds. These items can only be exchanged or returned for store credit.

Sale Items Over 70% Discounted
Items discounted by more than 70%, including during Black Friday, Boxing Day, Flash Sales, Cyber Monday, Canada Day, Easter, and other holiday events, are considered final sale and are not eligible for returns, exchanges, or store credit.