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Privacy Policy

At Notes and Narratives, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from our website notesandnarratives.com (the "Site"). It also outlines your rights regarding the data we collect and how you can contact us if you have any concerns. Our business is registered in Ontario, Canada, and we comply with Canadian privacy laws.

INFORMATION WE COLLECT

When you interact with our Site, we collect various types of information to help us improve your shopping experience and provide our services. This includes:

  • Device Information: When you browse the Site, we automatically gather details about your device, such as your web browser, IP address, time zone, and installed cookies. As you navigate through our pages, we track information like which products you view, the websites or search terms that directed you to us, and your interaction with the Site. This helps us analyze our website's performance and improve the user experience.

  • Order Information: When you make or attempt to make a purchase, we collect your personal information, including your name, billing and shipping addresses, payment details (such as credit card numbers), email address, and phone number. This information is used to process and fulfill your orders efficiently.

HOW WE USE YOUR INFORMATION

We use the information we collect for several purposes:

  1. Processing Orders: The primary reason we collect Order Information is to fulfill your orders, including processing payments, organizing shipping, and providing you with order confirmations and updates.

  2. Customer Support: We use your personal details to communicate with you regarding your orders or any inquiries you might have.

  3. Risk and Fraud Management: We use your Device Information to monitor for potential risks or fraud.

  4. Marketing and Promotions: With your consent, we may send you promotional emails or texts about new products, special offers, and updates relevant to your preferences.

We may also use Device Information to improve the functionality of our Site, including analyzing user behavior to optimize the website experience and marketing efforts.

SHARING YOUR INFORMATION

To operate our e-commerce business effectively, we share your personal information with third-party service providers:

  • Shopify: Our online store is powered by Shopify, which helps us process your orders and manage our store. You can learn more about how Shopify uses your personal information here.

  • Google Analytics: We use Google Analytics to understand how visitors interact with our Site, which helps us improve our services. Learn more about how Google uses your information here. You can opt out of Google Analytics here.

We may also share your information to comply with applicable laws and regulations, respond to legal requests, or protect our business's rights.

TARGETED ADVERTISING

We may use your information to display targeted advertisements or marketing communications that we believe will be of interest to you. If you prefer not to receive these ads, you can opt out through the following links:

For more information on how targeted advertising works, visit the Network Advertising Initiative educational page.

DO NOT TRACK

Please note that we do not change our data collection practices in response to "Do Not Track" signals from your browser.

YOUR RIGHTS

As a resident of Canada or a customer outside Canada, you have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise this right, please contact us using the details provided below.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, accounting, or reporting requirements. You can request deletion of your data at any time.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect any operational, legal, or regulatory changes. The latest version will always be available on our website.

CONTACT US

For more information about how we handle your personal information or if you have any concerns or requests, please reach out to us at support@notesandnarratives.com.